FAQs

Designer handbags require gentle and specialised cleaning methods because each brand uses different materials and finishes. At Polished Luxe Bag Spa we assess the leather or fabric type and choose the correct cleaning solution to avoid colour loss or damage. We never use harsh chemicals and every clean is performed by hand to protect the integrity of your bag.

Yes. Leather cleaning must be done with the correct pH balanced products and controlled moisture. We use professional leather cleaners and conditioners that lift dirt while keeping the leather hydrated. This process prevents cracking and helps maintain the natural softness and colour of your handbag.

Louis Vuitton bags require brand specific care because the canvas, vachetta leather and coated materials react differently to moisture and cleaning agents. We clean LV bags using gentle surface cleans, vachetta safe treatments and protective conditioning. This ensures the canvas stays bright and the vachetta ages evenly without dark spots or water marks.

Yes. Suede and nubuck need dry cleaning methods because water can cause staining and texture changes. We use specialised suede cleaning products, techniques and tools. Suede cleaning is delicate work and should never be attempted with household cleaners.

We can remove most stains including dye transfer, makeup, ink and food marks. Each stain is treated individually using targeted cleaning solutions that lift the mark without damaging the surrounding material. Some deep stains may require colour restoration to achieve a perfect finish.

Mould should never be scrubbed or cleaned with household products because it can spread and damage the leather. We use professional mould removal treatments that kill spores and lift residue safely. After cleaning we condition and protect the leather to prevent future mould growth.

Yes. We offer professional colour restoration for faded or worn leather. Our restoration experts match the original shade and apply colour by hand to achieve an even and natural finish. This process refreshes the appearance of your bag while maintaining the original texture of the leather.

Yes. If you want a completely new look we can perform a full colour change. We prepare the leather, apply multiple layers of colour and finish with a protective top coat. This service is ideal for bags with heavy wear or for clients who want a modern updated style.

We repair handles, straps and piping using high quality materials that match the original design. Repairs may include stitching, reinforcement or full replacement depending on the condition of the bag. Our goal is to restore strength and appearance while keeping the bag true to its original style.

Not currently. In the near future we plan to add a service where we repair and replace zippers, clasps, buckles and other hardware components. We source hardware that closely matches the original design and ensure the repair is secure and functional. This service is ideal for bags that no longer close properly or have worn metal fittings.

We can repair tears, scratches and damaged linings using professional restoration techniques. Leather tears may be reinforced or patched depending on the severity. Linings can be repaired or fully replaced with high quality fabric that suits the original design of the bag.

Cleaning usually takes between three and seven days depending on the material and condition. Restoration services such as colour work or repairs may take longer. We provide a clear timeline once we assess your bag so you know exactly when it will be ready.

Yes. You can send your bag to us from anywhere in Australia. We provide safe packaging instructions and return your bag using tracked courier services. This allows clients outside Sydney to access our full range of cleaning and restoration services.

If you are unsure about the material of your bag we can identify it for you during assessment. We examine the texture, grain and finish to determine whether it is smooth leather, vachetta, suede, nubuck or exotic skin. Correct identification ensures your bag receives the right cleaning and restoration treatment.